Many people in the Philippines have used different courier services, especially some of the most popular and widely recommended ones. However, despite their reputation, customers often report several recurring problems.
One of the biggest concerns is the tracking system. Although tracking is available, updates are usually limited and inconsistent. Customers often do not know where their parcel is, which hub it has reached, or whether it is safe. This lack of regular updates causes confusion and unnecessary stress.
Another common issue is slow delivery, particularly for parcels sent between islands, such as from Luzon to Mindanao. While customers are often told that delivery will take one to two weeks, it can extend to 15–20 days. During this period, there is little to no clear information about the parcel’s status, and customer service support is often difficult to reach.
Cost is also a concern. Some courier services are relatively expensive. Even though refunds may be offered if a parcel is lost, the long waiting time and uncertainty still create frustration for customers.
Why Many Customers Prefer J&T Express
In comparison, many customers find J&T Express more dependable.
J&T is known for its affordable pricing and easy parcel-sending process. Customers can choose between box packaging or plastic packaging, depending on their needs, with boxes being the safer option for most goods.
Parcels are usually dispatched within the same day, which helps speed up delivery. More importantly, J&T’s tracking system provides clear and frequent updates. Every movement of the parcel—from pickup to each hub and final delivery—is properly recorded and visible to customers.
Customer service is another strong point. Communication is generally clearer, and customers often receive full delivery details, including information about the delivery personnel.
Based on widespread customer feedback, J&T Express is often seen as faster, safer, more affordable, and more transparent than many other courier services in the Philippines. For sending general goods, it is commonly preferred because customers are kept informed at every stage of the delivery process.
